terms_and_conditions_cancellation_policy

TERMS AND CONDITIONS

CANCELLATION POLICY

If you need any further details please don't hesitate to contact us at phonenumber +43 1 588 80 or visit us at our ticket sales offices.

SIGHTSEEING CRUISES
Sightseeing Cruises Vienna free bis 2 Wochen vor Reiseantritt
  20 % cancellation fee until 24 hours prior to departure
  50 % cancellation fee within 24 hours prior to departure
  100 % cancellation fee No-show
     
     
Sightseeing Cruises Wachau free until 2 weeks prior to departure
  20 % cancellation fee until 24 hours prior to departure
  50 % cancellation fee within 24 hours prior to departure
  100 % cancellation fee No-show
     
     
Day Trips from Vienna free until 2 weeks prior to departure
  20 % cancellation fee until 24 hours prior to departure
  50 % cancellation fee within 24 hours prior to departure
  100 % cancellation fee No-show
     
     
First Steps to Bratislava free until 2 weeks prior to departure
  20 % cancellation fee until 24 hours prior to departure
  50 % cancellation fee within 24 hours prior to departure
  100 % cancellation fee No-show
     
     
THEME CRUISES VIENNA AND WACHAU
Bookings of 1 to 19 persons free until 2 weeks prior to departure
  50 % until 48 hours prior to departure
  100 % cancellation fee until 48 hours prior to departure or No-show
     
Bookings of more than 20 persons free until 6 weeks prior to departure
  free until 2 weeks prior to departure up to 20 % of the number of passengers booked
  50 % until 2 weeks prior to departure more than 20 % of the number of passengers booked
  100 % cancellation fee within 48 hours prior to departure or No-show
     
     
Attention: different cancellation policies are used for "Midsummer Cruise in the Wachau" and "New Years Eve Gala"
Midsummer Cruise in the Wachau free until 20 weeks prior to departure
  50 % cancellation fee until 20 weeks prior to departure
  75 % cancellation fee until 8 weeks prior to departure
  100 % cancellation fee until 4 weeks prior to departure or No-show
     
New Years Eve Gala free until 8 weeks prior to departure
  20 % until 4 weeks prior to departure
  50 % until 2 weeks prior to departure
  100 % cancellation fee until 2 weeks prior to departure or No-show
     
     
TWIN CITY LINER
  50 % until 48 hours prior to departure
  100 % within 48 hours prior to departure or No-show
     
     
HYDROFOIL
  free until 21 days prior to departure
  30 % until 48 hours prior to departure
  50 % until 24 hours prior to departure
  100 % within 24 hours prior to departure or No-show
     
     
SPECIAL CRUISES
Be a captain once free until 6 weeks prior to departure
  20 % until 2 weeks prior to departure
  100 % within 2 weeks prior to departure or No-show
     
     
HOTELS Cancellation policies upon request